General Terms and Conditions for Online Business

1. Offer

By clicking the ‘Submit Order’ button or by sending an order via e-mail/fax or by phone, customers agree to buy the goods, and this order is legally binding. The customer receives an order confirmation immediately after the order is received.

2. Prices

Prices are valid as stated on our website at the time of order. The prices include 19% VAT. Shipping costs as stated on our website will be added depending on the country of shipment.

3. Shipment/delivery

The shipment is arranged on behalf and at the risk of the customer. All goods are covered by an insurance, which is arranged by us. The goods are sent to the delivery address provided by the customer. The goods should be examined immediately after delivery by the customer to detect any transportation damage. Transportation damage is to be reported without delay in written form. Any damage to the shipping package is to be confirmed in writing by the transportation company at the time of delivery.

4. Right of refund

You can return the goods within 14 days after the delivery without question if you are not completely satisfied. Within Germany we will send you a return voucher for free return transportation. Outside of Germany the return shipping costs have to be borne by the customer.

The goods to be returned shall be addressed as follows: VIENTO Querfloeten, Mittelweg 15, 35647 Waldsolms, Germany (Tel: +49 6085 9888378). We will refund payments within 5 working days after the goods have been received. Returned payments can only be made directly to the customers’ bank – bank details will be required.

In case the customer returns the goods in a less than new condition, the customer shall compensate us for the lost value with an amount equal to the reduced selling price. This shall not apply to goods when the reduction of their value is caused exclusively by testing them – it means in the way a customer in music store may evaluate instruments. The customer is free to avoid the obligation to compensate for lost value by carefully using the goods as intended and by not using the goods like his/her property and by refraining from all use that may result in a loss in value.

5. Warranty

All VIENTO flutes come with a 5 year warranty which starts from the date of delivery. Claims must be raised within the warranty period in written form. The defective article will either be repaired free of charge or will be replaced by a fully functional equivalent as decided by VIENTO. If the order cannot be fulfilled, the customer may request either a reduction in price or cancellation of the order. However, in the case of only minor defects, the customer shall not be entitled to cancellation. Liability for compensation claims above and beyond this are excluded.

6. Reservation of Ownership

VIENTO Querfloeten reserves its right of property until the full remittance of the purchase price has been received by VIENTO.

7. Place of Jurisdiction

The laws of the Federal Republic of Germany shall apply. The requirements of the United Nations Convention on Contracts for the International Sale of Goods (CISG) do not apply.

8. Data protection

The observation of data protection laws for the protection of customer information is of primary importance to us. We therefore collect personal information only insofar as it is technically necessary for the use of our website or if voluntarily provided by our customers for contract fulfilment purposes. We will not sell your personal information to third parties or market it in any other way.

9. Copyright

All photos, logos, text, reports, scripts and programming routines depicted on our websites www.viento-querfloeten.de, www.viento-flutes.com are protected by copyright and may not be copied or otherwise used without our consent. All rights are reserved.

Links to our websites are appreciated.
Date: September 2016